Standard Withdrawal Form

If you wish to withdraw from the contract, please complete this form and return it to us at the following address:

Birkenstock digital GmbH
Burg Ockenfels
53545 Linz am Rhein
Germany

Such. : +33 (0)170 767 462 email: contact@birkenstock-outlet-store.com
 

I/we (*) withdraw from the contract I/we have concluded (*) for the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*)

Name of consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only in case of notification on paper)

Date

(*) Delete as appropriate

3.2 Additional information regarding the possible processing of a withdrawal:

In case of withdrawal, we remind you that a return sticker is included with your delivered package. If this is not the case, you can request the return sticker from our customer service by contacting:

HAS
Birkenstock digital GmbH
Burg Ockenfels
53545 Linz am Rhein
Germany

Tel.: +33 (0)170 767 462 

Email: contact@birkenstock-outlet-store.com

Please do not return any ordered goods to us without first consulting us or paying postage.

For any questions or concerns, please contact our customer service at

Tel.: +33 (0)170 767 462 

Email: contact@birkenstock-outlet-store.com 

Please note the following additional instructions:

In some exceptional cases, a refund in the event of a withdrawal of payments we have received from you may prove technically impossible using the same payment method. We will then implement, on a case-by-case basis and with your consent, the refund using another usual payment method. This will not result in any additional costs for you.

We will cover the cost of returning the goods, provided that you use the return sticker given to you in the package upon delivery of the goods.

Your right of withdrawal in accordance with point 3.1 is in no way affected by the information and remarks in this point 3.2.

4. Other information (correction options, saving of contract text, contract language)

Your order is not stored by our servers and cannot be opened or modified after the order process has been completed. However, you can print all information relating to your order directly after submitting the order. The contract is concluded in French. Before submitting your order, i.e. before clicking the "Order with payment" button, you will have the opportunity to view and correct any input errors by modifying your order. Please check your order carefully before confirming it.

II. OTHER GENERAL TERMS AND CONDITIONS OF SALE (GTC) OF BIRKENSTOCK DIGITAL GMBH, CURRENT DATE: MAY 2016)

The following conditions apply to all orders placed via the website www.birkenstock.com/fr. The general terms and conditions in force at the time of ordering apply.

1. Price / Availability / Delivery Restrictions

We reserve the right to modify the prices appearing on the Site at any time, but the products will in any event be invoiced on the basis of the rates in effect at the time of the order. The price indicated in our order confirmation is the definitive price expressed in euros, all taxes included at the legal rate in effect. It includes delivery costs.

Our prices include the VAT applicable at the time of ordering. We charge a flat rate for shipping costs. You can find the current conditions in our shipping cost table for your country.

From a value of goods of at least €120 (one hundred and twenty euros), we deliver the goods free of transport in France by standard delivery.

Please note that we may sometimes offer special offers for a limited time only. Furthermore, our offers are subject to product availability. Product availability may vary depending on customer requests (size, color, etc.), but is indicated on the relevant product page.

If we are unable to deliver a product, we will unfortunately be forced to cancel the order. We will inform you of this by email.

Subject to errors and changes. All offers are valid while stocks last.

2. Payment Terms

2.1 Accepted payment methods / general provisions

Payment for the goods is made using one of the following payment methods:

• Credit card
• PayPal
• PayPal Express
• Apple Pay
• Klarna Pay in 3 installments

Regardless of the payment method you choose, an invoice will be sent to you by email. The overview in the shop cannot be used as an invoice.

Birkenstock digital GmbH reserves the right to exclude payment types determined on a case-by-case basis.

2.2 Credit card

If you pay by credit card, your card will be charged when the goods are shipped. We accept Visa, MasterCard, and American Express credit cards.

2.3 PayPal and PayPal Express

Payment can also be made using the online payment service PayPal. All the buyer needs to pay with PayPal is a free PayPal account. When creating a PayPal account, the buyer enters their financial information once; for each subsequent payment process, they only need to log in to their PayPal account. Payments are always free of charge for buyers and are made by crediting their PayPal account, by direct debit, or from the credit card stored in the account.

2.4 Apple Pay

Apple Pay is a payment method offered by Apple Inc. The payment is made when the goods are shipped.

2.5 KLARNA PAY IN 3 INSTALLMENTS

If you pay by PayPal, PayPal Express or Klarna Pay in 3 installments, we accept your offer upon receipt of your payment instructions.

3. Delivery conditions

Delivery time: Delivery of ordered goods is made within 3 to 6 working days if your order is accepted.

Delivery is made to the delivery address provided by the customer. This address must be in France. You will be notified of shipment by email. Shipping is carried out by a carrier selected by us.

If you are a consumer, the transfer of risks occurs at the time of delivery of the products to the delivery address you provided or at the time of collection of the package from the carrier.

If you are a professional, the transfer of risks occurs at the time of shipment of the goods.

We are authorized to make partial deliveries and in this case we will cover the additional shipping costs.

4. Acceptance of delivery

We use carriers to ship your order. If a delivery of goods arrives damaged upon arrival, please follow these steps: If possible, immediately report the damaged goods to the delivery service employee (carrier) and document the degree and extent of the damage. Your warranty rights will not be affected in any case.

You can refuse to accept damaged goods or return them to us. In this case, please use the return slip included with the delivered package. For any other questions, you can contact our customer service team at:

Such. : +33 (0)170 767 462 email: contact@birkenstock-outlet-store.com
 

5. Retention of title

We reserve ownership of all delivered goods until they have been paid for in full. We are entitled to assert our retention of title by demanding immediate delivery of the goods concerned, excluding any right of retention.

The above retention of title clause does not prevent the risks of loss or deterioration of the goods from being borne by you from the moment they are made available (for consumers) or from the moment they are sent (for professionals).

6. Legal guarantee of conformity

If the goods are damaged or have other defects (e.g. incomplete delivery), you can assert your warranty rights. You benefit from the legal guarantees provided for by current legislation. The legal warranty period is 24 months, starting from the day the goods were handed over to you.

For professionals, the warranty period is 12 months, starting from the day the goods were handed over to you. This reduction in the warranty period does not apply in cases of fraud, as well as for cases of death, personal injury or damage to health that our products may cause, as well as damage caused by gross negligence on our part. In such cases, the statutory limitation periods apply to the exclusion of all others.

7. Liability

7.1 Birkenstock digital GmbH is liable without limitation for death, personal injury and damage to health which are attributable to a breach of obligations by Birkenstock digital GmbH, one of its legal representatives or vicarious agents, as well as for damage which is caused by the lack of ownership rights to the products and guaranteed by Birkenstock digital GmbH.

7.2 Birkenstock digital GmbH is liable without limitation for damages that were caused by Birkenstock digital GmbH, a legal representative or vicarious agents of Birkenstock digital GmbH intentionally or through gross negligence.

7.3 In the event of breaches of essential contractual obligations due to slight negligence, the liability of Birkenstock digital GmbH is limited to the amounts of foreseeable damage (except in the cases provided for in Sections 1 and 5). Essential contractual obligations are, in the abstract, obligations that do not depend on the proper execution of the contract and whose fulfillment a contractual party can reasonably expect.

7.4 Any further liability for damages, in particular strict liability, is excluded.

7.5 Product liability remains unaffected.

8. Late Payment Penalties and Right of Retention

In the event of late payment, we reserve the right to charge you a reminder fee for any necessary reminders, unless you can prove that these fees are unjustified or significantly lower than the required fees. The reminder fee is €0 for the first reminder and €5 for the second reminder.

We are further authorized to apply late payment penalties by applying an interest rate of five (5) points higher than the legal interest rate in force in the event of late payment.

It is not excluded that subsequent reminder fees and/or interest in our favor may be applied in accordance with paragraph 8.

The customer is only entitled to exercise a right of retention to the extent that (i) his claim is based on the same contract/order and/or (ii) the claim giving rise to the right of retention is undisputed or has been established by a final court decision.

For professionals, the late payment interest rate is eight (8) points higher than the legal interest rate and the right of retention is excluded, unless the claim giving rise to the right of retention is uncontested or has been established by a final court decision.

9. Final provisions

Contracts concluded with consumers are subject to the law of the Federal Republic of Germany; the application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded. The law of the Federal Republic of Germany applies to the extent that the mandatory provisions of the law of the country in which you are habitually resident provide you with protection.

The place of performance and jurisdiction for business customers is Munich. However, we reserve the right to sue business customers at their place of residence.

In the event of a dispute concerning an online order and/or purchase, you can use the out-of-court online dispute resolution procedure applicable within the European Union. You can click here for details of the regulation relating to RLLC (Online Consumer Dispute Resolution).

In the event that any provision of these T&Cs is or becomes void or unenforceable, the validity of the other provisions shall not be affected. The void or unenforceable provision shall then be replaced by the applicable legal provisions.

9.1 Shipping costs

The prices listed on the product pages include VAT. In addition to the prices listed, we charge €5.95 per order for delivery within France. For orders over €120 (one hundred and twenty euros), we deliver the goods within France free of charge using standard delivery.

III. Use of gift vouchers

1.

Gift vouchers are vouchers that you can purchase in the Birkenstock online shop (www.birkenstock.com/fr). Gift vouchers will be sent to you by email at the email address provided. They can only be used to purchase goods available in the Birkenstock online shop (www.birkenstock.com/fr), not to purchase other gift vouchers. In the Birkenstock online shop, when redeeming the voucher, the system automatically checks whether the voucher is registered as valid, i.e. whether it has not been withdrawn or redeemed in advance. It is possible to partially redeem a voucher (see 1.2 on (remaining) credit). If the credit on a gift voucher is not sufficient for the purchase, the difference can be paid using the payment methods offered. Vouchers cannot be redeemed in Birkenstock branches or at Birkenstock retailers.

1.1.

Gift vouchers and the credit included in them can only be used before the order is completed. Subsequent collection is not possible. The credit contained in a gift voucher cannot be refunded in cash or earn interest.

1.2.

When purchasing, you can use multiple gift vouchers.

2. Reimbursement

If you used a gift voucher when making your purchase but then returned the goods, we will send you a new voucher for the amount returned.

3. Validity

The gift voucher and the credit included in it can be used until the end of the third year which corresponds to the year of purchase of the voucher.

4. Transfer

The gift voucher is transferable. The seller can provide the service with discharge effect to the current holder.

5. Loss

If your gift voucher is lost or stolen, please contact customer service by writing to: contact@birkenstock-outlet-store.com . Customer service will then block the gift voucher. If the credit included in the gift voucher has not yet been used, the credit will be returned to you in the form of a new voucher. In this case, the old gift voucher will lose its validity.